01. Information We May Collect

Depending on your interaction with our store, collected information may include:

• Name, email address, telephone number, billing address, and shipping address.
• Order details, purchased products, delivery information, return and refund information.
• Customer service communications regarding sofas, cushions, storage solutions, furniture accessories, and home comfort products.
• Browser information, device details, IP address, cookies, and website usage information.
• Payment information processed securely through payment providers.

02. How We Use Personal Information

• Process and deliver orders.
• Provide order updates, shipping information, and customer support.
• Improve our living room comfort product experience.
• Handle returns, refunds, and service requests.
• Prevent fraud and maintain website security.
• Improve website performance and customer experience.

03. Cookies & Website Technologies

Karelliaxc.com may use cookies and similar technologies to improve website functionality, remember preferences, analyze website performance, support checkout functions, and enhance customer shopping experiences.

04. Service Providers & Information Sharing

Customer information may be shared with trusted service providers when necessary to operate our store, including payment processors, Shopify services, shipping partners, customer service providers, and security providers.

Karelliaxc™ does not sell customer personal information to unrelated third parties.

05. Data Retention & Security

Personal information is retained only as necessary for order processing, customer service, accounting requirements, dispute handling, fraud prevention, and legal obligations.

We use reasonable technical and organizational measures designed to protect customer information.

06. Privacy Requests & Contact

If you have questions about your personal information or privacy requests, please contact our customer support team.