Return & Refund Policy
Return & Refund Policy
Clear guidelines for returns, refunds, exchanges, and customer support for purchases made through Karelliaxc.com.
01. Return Window
Eligible items may be returned within 30 calendar days after delivery confirmation. Products must meet the return requirements described below.
02. Starting A Return Request
Before returning any item, please contact our customer support team at service@Karelliaxc.com with your order number, product details, and return reason.
03. Return Eligibility
Returned products should generally be unused, in original condition, include original packaging, accessories, and proof of purchase.
04. Return Address
Customers will receive the correct return instructions and designated return address after approval.
05. Damaged Or Incorrect Items
If your product arrives damaged, defective, incomplete, or incorrect, please contact us with photos or videos where applicable. We will review the issue and provide an appropriate solution.
06. Refund Processing
Once an approved return is received and inspected, eligible refunds will normally be processed within 5–10 business days to the original payment method.
07. Exchange Policy
Exchange requests depend on product availability. If an exchange is unavailable, customers may complete an approved return and place a new order.
08. Order Cancellation
Cancellation requests should be submitted as soon as possible. Orders cannot always be canceled after processing or shipment preparation begins.
09. Customer Support
For return, refund, exchange, or order questions, please contact our customer service team.
Company & Contact Information
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